The Frequently Asked Questions are not replacing the user manuals or installation instructions.
These FAQ are general questions and answers. The answers might not be suited for your specific lock.
If you can not find the question here, please refer to your user manual. Most manuals you can find on this website.
If necessary you can address your question to M-LOCKS
Best is to send your question to info@m-locks.com
In case of emergency you can use the phone to approach M-LOCKS